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blog:jing-broken [2009/12/09 18:25]
moleski
blog:jing-broken [2017/07/13 20:33] (current)
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 +====== System ======
 +<​code>​
 +   ​Operating System: Windows Vista™ Business (6.0, Build 6002) 
 +                     ​Service Pack 2 (6002.vistasp2_gdr.090803-2339)
 +           ​Language:​ English (Regional Setting: English)
 +System Manufacturer:​ Gigabyte Technology Co., Ltd.
 +       ​System Model: EP35-DS3P
 +               BIOS: Award Modular BIOS v6.00PG
 +          Processor: Intel(R) Core(TM)2 Duo CPU     
 +                     ​E7200 ​ @ 2.53GHz (2 CPUs), ~2.5GHz
 +             ​Memory:​ 6142MB RAM
 +</​code>​
  
 +====== The Problem ======
 +  * Jing installs OK.
 +  * Login to Pro account works.
 +{{:​blog:​problem-01.png|}}
 +  * The sun takes its place on my screen.
 +  * I can mark a region to capture.
 +{{:​blog:​problem-03.png|}}
 +  * When I move my mouse to the menu below the capture area, Jing fails with the error message, "Jing has stopped working." ​ //The movement of the mouse into that area triggers Jing to collapse.//
 +{{:​blog:​problem-02.png|}}
 +
 +====== Failed solutions ======
 +  * Upgraded MicroSoft .net (3.5, 4 beta 2).
 +  * Uninstalled all versions of .net and reinstall 3.5.
 +    * I cannot remove .net 2--it is considered part of the operating system.
 +    * Re-installing 3.5 re-activates 3.
 +<​code>​
 +         ​2.0.50727.4200
 +         ​->​C:​\Windows\Microsoft.NET\Framework\v2.0.50727
 +
 +         < Installed .NET Frameworks >
 +         .NET FW 2.0 SP 2
 +         .NET FW 3.0
 +         .NET FW 3.5 SP 1
 +</​code>​
 +  * Turned off IIS (did that for WAMP; didn't help Jing).
 +  * Deleted Jing .xml files (deleted the whole TechSmith directory).
 +  * Unplugged MS webcam.
 +  * Removed MS webcam driver from the system.
 +  * Made sure that MSCamsvc is off.
 +  * Turned off wireless mouse, tried USB mouse.
 +  * Exited Skype.
 +  * Rebooted dozens of times.
 
blog/jing-broken.txt · Last modified: 2017/07/13 20:33 (external edit)
 
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