VOIP companies: Difference between revisions
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Two cards in a computer receive the VOIP call and send it to a Telos box that splits it into four lines (line in and line out for each channel). | Two cards in a computer receive the VOIP call and send it to a Telos box that splits it into four lines (line in and line out for each channel). | ||
The | The Telos feeds the switchboard. | ||
The computer cards appear as extensions on the current phone system--two for each studio. | The computer cards appear as extensions on the current phone system--two for each studio. | ||
Revision as of 01:12, 20 January 2013
Short list
| company | contact | comments |
|---|---|---|
| VoicePulse | ||
| Broadvox |
Brian Carney |
I can't find a Buffalo partner on their website. |
| Earth Link Hosted Voice, Hosted IP PBX |
Earthlink Business Sales Office
Ellicott Square Bldg EarthLink Business Sales: 1-877-355-1501 |
Buffalo VOIP
| company | contact | comments |
|---|---|---|
| Voip Supply. |
80 Pineview Drive
|
Many brands. Lots of hardware. |
| iEvolve Technology Services. |
501 John James Audubon Pkwy.
|
I-Evolve Technology Services® provides VoIP consulting and support for businesses primarily in and around Buffalo, NY, but I-Evolve can also provide VoIP services anywhere in North America. |
| Great Lakes IT Services |
4955 Chestnut Ridge Road
|
Call on Tuesday, 15 January 2013. Still wants LOA. Working Telephone Number (WTN). 800 numbers are phantom numbers. They point to WTNs. Can redirect them nearly instantaneously yourself from configuration software. |
| ivoIPP.com | Seems oriented to home customers rather than business integration. | |
| Comtel. |
750 Ensminger Road #100
|
Comtel has been committed to serving Buffalo and Western New York community for over 20 years. Locally-owned and operated in Tonawanda, NY, Comtel has been designing, installing and servicing telephone systems for over 5,000 customers in the area and is now offering VoIP hosted IP/PBX for Buffalo businesses. |
| The PCA Group. |
The PCA Group, Inc.
|
Located in Buffalo, New York, The PCA Group offers I.T. services throughout Western New York (WNY), Upstate New York, Southern Ontario, and wherever our clients need us across the United States. |
| Alt Systems |
960 Kenmore Avenue
|
Alt Systems specializes in the design, installation, and support of business VOIP and telephone systems in Western NY. ESI, Nortel, Avaya |
Callbacks
| Fonality Communications |
John McCormack (877-366-2548 x6730; jmccormack@fonality.com) called me Friday 11 Jan 2013. Headquarters
Fonality Inc. (Los Angeles, CA)
|
Fonality offers purpose-built VoIP business communication and contact center solutions for growing small and mid-sized companies. Fonality's unique software provides an extensive breadth of communication features at a fraction of the cost and complexity of outdated legacy providers. Fonality's unique communications application unifies messaging, email and phone features into one easy-to-use interface.
Fonality’s hybrid hosted solution provides a best of breed approach with the solution’s hardware residing on the customers premise while the control panel (along with service, maintenance, and configuration) remains in the cloud. Infamous moves, adds, or changes (MACs) can be addressed in a matter of minutes, not days, and without the additional fees associated with 3rd party service.
Provided a basic IP phone with the contract. |
| Shortel |
960 Stewart Drive 300 State Street, Suite 100
|
Dave (408-900-1234). dcarlson@shoretel.com |
| Premcom (a Shortel partner) |
|
VAR. Systems integration.
Celino and Barnes, Brown and Chiari. BCO (small printing shop). "Rip and replace." Replace the guts of your system. New hardware. Buy or lease. Non-SIP. SIP trunks: no standard protocol. That's the problem with international lines. Recommends traditional PRIs or analogue lines that Time Warner, Earthlink, or fiber input. |
Jargon
- SIP trunking
- siptrunk.org: What Is SIP Trunking?
- - PBX with SIP-enabled trunk side
- - enterprise edge device understanding SIP
- - Internet telephony of SIP trunking service provider (Internet Telephone Service Provider [ITSP])
- PSTN
- Public switched telephone network
- SBC
- NATed LAN
- NAT is short for Network Address Translation, an Internet standard that enables a local-area network (LAN) to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT box located where the LAN meets the Internet makes all necessary IP address translations.
- MAC address
- A Media Access Control address (MAC address) is a unique identifier assigned to network interfaces for communications on the physical network segment. MAC addresses are used for numerous network technologies and most IEEE 802 network technologies, including Ethernet. Logically, MAC addresses are used in the Media Access Control protocol sub-layer of the OSI reference model.
- MUX
- Multiplexer: combines several data streams into one. Shares expensive resource among many users.
- Astertisk
- Asterisk is a free and open source framework for building communications applications and is sponsored by Digium. Asterisk turns an ordinary computer into a communications server. Asterisk powers IP PBX systems, VoIP gateways, conference servers and is used by small businesses, large businesses, call centers, carriers and governments worldwide.
- Digium is the creator, maintainer and sponsor of the Asterisk project. Digium offers products and services that extend the power of Asterisk. A portion of every Digium sale goes to fund Asterisk development. Support Asterisk: Buy Digium.
System requirements
- Replace Rhino with VOIP.
- Provide international service (Canada) for all toll-free numbers.
- - Station of the Cross
- - (877) 888-6279 -- main office number--with Earthlink
- - (877) 511-5483 -- Calling All Catholics (feeds Studio A and Studio B)
- - (888) 711-6279 -- Fund drive (with VOIP provider now--phonepower.com?)
- - (716) 839-6117 -- office
- - (877) 711-8500 -- FAX
- - Orthodent
- - (716) 839-1900
- - (716) 839-1900
- - (716) 839-9088 -- FAX
- - (800) 837-1552
- - EasyRX at Orthodent
- - (888) 340-3751
- - JMJ
- - No phone.
- - Any other numbers?
- - Station of the Cross
- Connect to mixers in Studio A and Studio B.
- - What kind of input do they need?
- - What sort of connector do they have?
- Work with current fund-drive system.
- - What is the name of the hardware/software package being used?
- - What kind of IP-PBX is there?
- Act as PBX for three businesses (Station of the Cross, Orthodent, Holy Family).
- - I'm not sure I've got this right.
- - What is the total number of telephone lines to be served?
- - What is the total of number of extensions to be served?
- Fault tolerant.
- Good support.
- - I think the station needs a "value-added reseller." The old support system seems to be broken and probably won't be fixed in time for the next fund drive.
- Documentation: passwords, URLs, IP addresses needed to make everything work.
Post mortem
- Talk with unsatisfactory provider. What went wrong? Has it been fixed? Can it be fixed?
was a Rhino
New server
telephone network server
Computer room.
Second rack going from right to left is where the Rhino was. Red. LCD display. 3.5" high.
Buffalo Computing Systems figured it all out and rearranged the phones for funddrives.
Present hardware setup
I guess that there are two different service providers: one for the Digium Switchvox system and one for the 800 number(s) for the fund drive.
What brand of equipment is already in service?
- - Digium Switchvox
- - Fund drive provider?
Who, if anyone, holds the service contracts on our equipment?
Digium Switchvox
- Switchvox is Digium's family of VoIP (Voice Over IP) Phone Systems for small and medium businesses. Switchvox systems are designed to be easy to use, full of helpful features and cost less than a traditional PBX. Compare Switchvox SMB and Switchvox SOHO.
- Switchvox SMB is so much more than just an office phone system. It’s a revolution in business communications, putting you in control of your most important asset in business, your voice. Switchvox is easily managed with the Switchboard, a unique web based, real-time call control panel that gives you the flexibility you need to keep your office connected.
Some VOIP service working already
- phone bank for fund drive (except Canada)
- Station phones?
Mixers
Two cards in a computer receive the VOIP call and send it to a Telos box that splits it into four lines (line in and line out for each channel).
The Telos feeds the switchboard.
The computer cards appear as extensions on the current phone system--two for each studio.
Questions
- Who is serving the station now?
- - Earthlink?
- - Time Warner Business class?
- - SIP trunk--two trunks coming into the station?
- How are the handsets presently connected to outside lines?
- How many companies need to be served?
- - Station of the Cross
- - Orthodent
- - EasyRX
- How many telephones total?
- - 9 downstairs
- - 4 at Orthodent
- Will the system include all of the affiliates (Buffalo, Rochester, Syracuse, Elmira, Oil City, Boston)?
- - Not now.
- What is the brand of the existing handsets?
- - Linksys WAN phones.
- - Polycom handset in conference room. Digium Switchvox service?
- Do you own or lease the phones?
- - Own.
- Do you own or lease the server that runs the phone system?
- - Own.
- What is the brand of the existing software for the fund drive?
- -
- Do you own this software?
- - It's open source?
- How does the CAC number get to the board now?
- - SIP trunk --> Rhino --> WAN --> computer cards --> Telos --> mixer channels
- What are the brands of PBX or IP-PBX being used now?
- - Rhino
- - Something new
- Does the station own the equipment or is it leasing it?
- - Owns.
- Is the equipment in the station or is it elsewhere?
- - It is in the station.
- What are the current costs of the telephone system?
- -
- How much will changing the system cost?
- -
- How much benefit will come from changing over?
- -
- What is the name of our ITS company?
- - Buffalo Computing Solutions -- (716) 853-8255
- Buffalo Computing Systems figured out the phone system and rearranged the phones for fund drives.
- What does that kind of rearrangement involve?
- Who is going to take care of it now?
- We should contact Steve and Peter to get as much information out of them as we can while it is still fresh in their minds. What is the name and phone number of their new company?
Keep It Super Simple!