VOIP companies: Difference between revisions
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Two different data line providers: Earthlink (Telos (sp?) lines to Rochester and Boston?) and Time Warner (PhonePower VOIP and all of the transmitters). [http://www.comrex.com/products/briclink.html BRIC-Links] connect the station to the towers via the internet. | Two different data line providers: Earthlink (Telos (sp?) lines to Rochester and Boston?) and Time Warner (PhonePower VOIP and all of the transmitters). [http://www.comrex.com/products/briclink.html BRIC-Links] connect the station to the towers via the internet. | ||
Who is [http://www.airespring.com/ | Who is [http://www.airespring.com/ Airespring?] What services does Airespring provide to Oil City and Syracuse? | ||
::- ___________________ | |||
Eight transmitter locations: | Eight transmitter locations: | ||
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* Boston, MA (daytime and nighttime antennas) | * Boston, MA (daytime and nighttime antennas) | ||
* Oil City, PA | * Oil City, PA | ||
iCatholicRadio is another "transmitter," in terms of calculating bandwidth requirements. It is a unique programming stream. | |||
Internet traffic carried on Time Warner optical line: | Internet traffic carried on Time Warner optical line: | ||
* iCatholicRadio stream | * iCatholicRadio stream | ||
* Live stream | * Live stream for each on-air radio station plus iCatholicRadio. | ||
* Full feed from two satellite antennas. | |||
* Websites? | * Websites? | ||
'''Q:''' Where are the websites hosted for the individual stations? Onsite or offsite? | '''Q:''' Where are the websites hosted for the individual stations? Onsite or offsite? | ||
::- _______________________ | |||
'''Q:''' Is our network providing all of the streams for folks to "Listen Live"? At a minimum, it seems that we must be streaming all of the individual broadcasts from our network. How else could any rebroadcasters pick up the stream? | |||
::- _______________________ | ::- _______________________ | ||
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::- Zap 5..22 (18 lines from Earthlink, I presume) | ::- Zap 5..22 (18 lines from Earthlink, I presume) | ||
== Tom's research == | == Tom's research == | ||
Revision as of 17:36, 9 February 2013
Time flies!
Contact info
Jim Wright, President and CEO, (877) 888-6279, x101
Tom Zambito, Network Technician, (716) 839-1900
Holy Family Communications
The Station of the Cross Catholic Radio
6325 Sheridan Drive
Williamsville, NY 14221
- - Station of the Cross
- - (877) 888-6279 -- main office number--via Earthlink
- - (877) 511-5483 -- Calling All Catholics (feeds Studio A and Studio B)
- - (888) 711-6279 -- Fund drive (with VOIP provider now--PhonePower.com?)
- - (716) 839-6117 -- office
- - (877) 711-8500 -- FAX
- - Orthodent
- - (716) 839-1900
- - (716) 839-9088 -- FAX
- - (800) 837-1552
- - EasyRX at Orthodent
- - (888) 340-3751
- - Local and FAX numbers shared with Orthodent.
- - Station of the Cross
Active contacts
These are the top candidates so far. I've moved the list of other VOIP providers off this page.
| company | contact | comments |
|---|---|---|
| Earth Link Hosted Voice, Hosted IP PBX |
Earthlink Business Sales Office
Ellicott Square Bldg EarthLink Business Sales: 1-877-355-1501 Josh Hoyle |
28 January 2012 What Earthlink does for us now:
|
| Voip Supply. |
80 Pineview Drive
Sweet Home and North French
|
Many brands. Lots of hardware.
29 January 2013 SIP program just starting They resell CloudSpan service. They would send us an Asterisk-based IP-PBX -- "Elastix". The cost of the appliance varies with configuration and hours of support. $600-$800. It is an "appliance" (hardware/software combination). Cost depends on whether there is a PSTN card in it, level of support, and extended warranty ($50 a year for three years).
An EdgeMonitor (EdgeMonitor?) is also required. About $524 for 10-call device. Can upgrade same device later just with license key.
Needs high-speed internet connection. Our Time Warner Business class will work. One line in from internet; one line out to "switch." (I call it a server. Same or different?) They usually just deliver hardware. May be able to provide on-site installation and configuration for a price. He will talk with his engineers and get back to me. Called back 6 February 2013 with rewritten quote. 10 SIP trunks (2 x 5). Can add extra trunks one-at-a-time. One trunk per phone call. |
| Great Lakes IT Services |
4955 Chestnut Ridge Road
Anastasia Hardy (205-978-3405)
|
Michael says they send people onsite. Cloud based. Router onsite for us. Breakout of locations. Seat count. Applications for the seats. Can your network support the bandwidth? May need two T1 lines. Will send engineers to go over the network. Get LOA: Letter of Authorization to allow folks to pull phone records from phone company to get CSR (Customer Service Record). Billing telephone number and any associated phone numbers with that account. ANO Additional Number .... DID Direct. Might have Centrex. Who knows? All the addresses for the locations. Call on Tuesday, 15 January 2013. Still wants LOA. Working Telephone Number (WTN). 800 numbers are phantom numbers. They point to WTNs. Can redirect them nearly instantaneously yourself from configuration software. 6 February Conference call with technician. Charlie. What is the bandwidth speed for Time Warner?
Network diagram. Deliver services. Someone would have to implement them onsite. Wants to visit with an engineer to do a site survey. Model numbers of the router(s) being used now? |
| Premcom (a Shortel partner) |
|
VAR. Systems integration.
Celino and Barnes, Brown and Chiari. BCO (small printing shop). "Rip and replace." Replace the guts of your system. New hardware. Buy or lease. Non-SIP. SIP trunks: no standard protocol. That's the problem with international lines. Recommends traditional PRIs or analogue lines that Time Warner, Earthlink, or fiber input. |
System requirements
- Keep current handsets and the new server.
- Keep Asterisk.
- Replace Rhino with new VOIP service (?). The Rhino has bandwidth problems during the fund drive?
- Provide international service (Canada) for all toll-free numbers. PhonePower.com let us down?
- - Station of the Cross
- - (877) 888-6279 -- main office number--with Earthlink? Time Warner?
- - (877) 511-5483 -- Calling All Catholics (feeds Studio A and Studio B)
- - (888) 711-6279 -- Fund drive (with VOIP provider now--PhonePower.com?)
- - (716) 839-6117 -- office
- - (877) 711-8500 -- FAX
- - Orthodent
- - (716) 839-1900
- - (716) 839-1900
- - (716) 839-9088 -- FAX
- - (800) 837-1552
- - EasyRX at Orthodent
- - (888) 340-3751
- - JMJ
- - No phone.
- - Any other numbers?
- - Station of the Cross
- Connect to mixers in Studio A and Studio B.
- Work with current fund-drive system.
- Act as PBX for 9 office phones; phone bank for fund-drives; phone in conference room (?). (Who owns that phone? ___________________)
- Fault tolerant.
- Good support.
- Documentation: passwords, URLs, IP addresses needed to make everything work.
Post mortem
- Talk with PhonePower.com? What went wrong? Has it been fixed? Can it be fixed?
Present setup
Two different phone service providers: Earthlink (T1, analog) and PhonePower (VOIP).
Two different data line providers: Earthlink (Telos (sp?) lines to Rochester and Boston?) and Time Warner (PhonePower VOIP and all of the transmitters). BRIC-Links connect the station to the towers via the internet.
Who is Airespring? What services does Airespring provide to Oil City and Syracuse?
- - ___________________
Eight transmitter locations:
- Buffalo, NY
- Rochester, NY (AM and FM)
- Elmira, NY
- Syracuse, NY
- Boston, MA (daytime and nighttime antennas)
- Oil City, PA
iCatholicRadio is another "transmitter," in terms of calculating bandwidth requirements. It is a unique programming stream.
Internet traffic carried on Time Warner optical line:
- iCatholicRadio stream
- Live stream for each on-air radio station plus iCatholicRadio.
- Full feed from two satellite antennas.
- Websites?
Q: Where are the websites hosted for the individual stations? Onsite or offsite?
- - _______________________
Q: Is our network providing all of the streams for folks to "Listen Live"? At a minimum, it seems that we must be streaming all of the individual broadcasts from our network. How else could any rebroadcasters pick up the stream?
- - _______________________
Q: How much Time Warner bandwidth are we using at present?
- - _______________________
I believe each of the local offices also has a telephone number and, I presume, a telephone bill to go with it. It should be possible to incorporate all of them into the WAN/VOIP system. That might result in some savings.
Station of the Cross and Orthodent handsets
A call to these numbers follows this route to a handset:
- Public switched telephone network
- Earthlink
- T1 line with 24 pairs of analog lines
- Rhino T1 Channel Bank FXS/FXO with Data
- Trixbox software IP-PBX--hosted on the VPN? On its own hardware? Community edition? Asus box?
- Virtual private network (VPN) server creates a Wide Area Network (WAN)
- Router make & model: _________________________
- Ethernet cables and connectors.
- Linksys WAN phones.
PolyCom handset in the Conference room
Q: Who owns and runs this?
- - ____________________________
CAC
- Public switched telephone network
- Earthlink
- T1 line with 24 pairs of analog lines
- Rhino T1 Channel Bank FXS/FXO with Data
- Trixbox software IP-PBX--hosted on the VPN? On its own hardware? Community edition? Asus box? _____________________
- Virtual private network (VPN) server creates a Wide Area Network (WAN)
- Router (?) make & model: ________________________
- The calls are switched by software from digital circuits to a card in a computer that provides analog IO for the Telos box
- Flash Operator Panel--hosted where?
- CAC phone server (?)-- analog IO on RJ11 modular connectors (?).
- Telos: two single-pair lines in; four (?) four-pair lines out
- Parking extensions: 60, 61, 62, 63. These play the outbound audio from the mixer to calls on hold. Audio output only; no audio input.
- Studio A: extension 130 and 131. Caller audio input volume controlled by sliders. No effect on audio output to the caller.
- Studio B: extension 132 and 133. Caller audio input volume controlled by sliders. No effect on audio output to the caller.
Fund Drive
A call to the Fund Drive phone number follows this route to the phone bank (nine workstations in the Outer Darkness as well as some or all (?) of the handsets in the offices):
- Public switched telephone network
- PhonePower
- Time Warner fiber-optic cable (?)
- Trixbox software IP-PBX--hosted on the VPN? On its own hardware? Community edition? Asus box? _____________________
- Virtual private network (VPN) server creates a Wide Area Network (WAN)
- Router make & model: ___________________
- Ethernet cables and connectors.
- Some Linksys handsets. Nine workstations in the Outer Darkness running CounterPath’s X-Lite softphone. Extensions: 108, 111 (?), 200..207, 210.
Q: What has to be done to set up and take down the phone bank for each fund drive? Something about "hunting"?
- - ________________________
Q: Who is going to set up and take down the phone bank for each fund drive?
- - Tom Zambito
Q: How does the phone bank feed a ringing sound into the sound boards in Studio A and Studio B? That may be another feature that has to be rigged by hand for the fund drive. If possible, the extension that is used to feed the sound into the board should be first in line, so that the sound goes on the air before anyone in the fund drive group gets to hear it. The way it works now, people grab the calls so quickly that the ringing sound is not heard on the air as often as there are calls.
- - ________________________
EasyRx
- Public switched telephone network
- PhonePower
- Time Warner fiber-optic cable (?)
- Trixbox software IP-PBX--hosted on the VPN? On its own hardware? Community edition? Asus box? _____________________
- Virtual private network (VPN) server creates a Wide Area Network (WAN)
- Router make & model: ___________________
- Ethernet cables and connectors.
- ?????? _______________________
Time Warner Optical Fiber (TWOF)
- Time Warner Business Class Dedicated Internet Access
- 10 Mbps guaranteed, but getting 19 Mbps up and down
- Optical Dedicated Internet Access is IP over IEEE 802.3 based Full Duplex non-circuit switched services provisioned on dedicated fiber optic facilities from the customer premises to the Time Warner Cable hub-site rate limited at the Ethernet Aggregation switch from 5 Mbps to 1 Gbps.
Digium Switchvox
The Polycom handset in the conference room has a screen that seems to indicate that it is connected to a Digium Switchvox. This may be an entirely separate system owned and run by BCS.
- Switchvox is Digium's family of VoIP (Voice Over IP) Phone Systems for small and medium businesses. Switchvox systems are designed to be easy to use, full of helpful features and cost less than a traditional PBX. Compare Switchvox SMB and Switchvox SOHO.
- Switchvox SMB is so much more than just an office phone system. It’s a revolution in business communications, putting you in control of your most important asset in business, your voice. Switchvox is easily managed with the Switchboard, a unique web based, real-time call control panel that gives you the flexibility you need to keep your office connected.
Virtual Private Network (VPN) server
- Is the same server running the Spark Chat software? _____
- Also carrying the traffic for the antennas? _____
- Also connecting the workstations to the accounting software during the fund drive? _____
- Also handling VOIP? _____
- What kind of bandwidth does it have? Does it bog down? _____
Flash Operator Panel
| ext | assignment |
|---|---|
| 101..107 | Station of the Cross office extensions |
| 108 | Fund Drive (inactive?) |
| 109..110 | Station of the Cross office extensions |
| 111 | Donation line |
| 112 | Testimonial (not accessible?) |
| 113 | Signal Quality |
| 115..118 | CAC Operator 1..4 |
| 130..131 | Studio A1 and A2 |
| 132..133 | Studio B1 and B2 |
| 140 | Tickets |
| 150..153 | Orthodent office handsets |
| 154 | ODL Gen1 (inactive?) |
| 155..156 | ODL Gen2..Gen3 |
| 157 | ODL Lab (inactive?) |
| 189 | ODL PA (broken?) |
| 200..207 | Fund1..Fund8 |
| 210 | Fund10 |
- Queues
- - FundRaiser
- - wloftickets
- - test
- - CAC60
- - CAC61
- - CAC62
- - CAC63
- Trunks
- - Zap 5..22 (18 lines from Earthlink, I presume)
Tom's research
- Time Warner VOIP--consolidate with them?
- AT&T, 877-542-8666
- Sprint, 866-653-1056.
- Verizon, 800-201-1452.