VOIP companies
Short list
| company | contact | comments |
|---|---|---|
| VoicePulse | ||
| Broadvox |
Brian Carney |
I can't find a Buffalo partner on their website. |
| Earth Link Hosted Voice, Hosted IP PBX |
Earthlink Business Sales Office
Ellicott Square Bldg EarthLink Business Sales: 1-877-355-1501 |
Buffalo VOIP
| company | contact | comments |
|---|---|---|
| Voip Supply. |
80 Pineview Drive
|
Many brands. Lots of hardware. |
| iEvolve Technology Services. |
501 John James Audubon Pkwy.
|
I-Evolve Technology Services® provides VoIP consulting and support for businesses primarily in and around Buffalo, NY, but I-Evolve can also provide VoIP services anywhere in North America. |
| Great Lakes IT Services |
4955 Chestnut Ridge Road
|
|
| ivoIPP.com | Seems oriented to home customers rather than business integration. | |
| Comtel. |
750 Ensminger Road #100
|
Comtel has been committed to serving Buffalo and Western New York community for over 20 years. Locally-owned and operated in Tonawanda, NY, Comtel has been designing, installing and servicing telephone systems for over 5,000 customers in the area and is now offering VoIP hosted IP/PBX for Buffalo businesses. |
| The PCA Group. |
The PCA Group, Inc.
|
Located in Buffalo, New York, The PCA Group offers I.T. services throughout Western New York (WNY), Upstate New York, Southern Ontario, and wherever our clients need us across the United States. |
| Alt Systems |
960 Kenmore Avenue
|
Alt Systems specializes in the design, installation, and support of business VOIP and telephone systems in Western NY. ESI, Nortel, Avaya |
Callbacks
| Fonality Communications |
John McCormack (877-366-2548 x6730; jmccormack@fonality.com) called me Friday 11 Jan 2013. Headquarters
Fonality Inc. (Los Angeles, CA)
|
Fonality offers purpose-built VoIP business communication and contact center solutions for growing small and mid-sized companies. Fonality's unique software provides an extensive breadth of communication features at a fraction of the cost and complexity of outdated legacy providers. Fonality's unique communications application unifies messaging, email and phone features into one easy-to-use interface.
Fonality’s hybrid hosted solution provides a best of breed approach with the solution’s hardware residing on the customers premise while the control panel (along with service, maintenance, and configuration) remains in the cloud. Infamous moves, adds, or changes (MACs) can be addressed in a matter of minutes, not days, and without the additional fees associated with 3rd party service.
Provided a basic IP phone with the contract. |
| Shortel |
960 Stewart Drive 300 State Street, Suite 100
|
Dave (408-900-1234). |
Long list
- 1TouchTone
- 8x8, Inc
- AllDigitalVoice
- AT&T
- BroadVoice, Inc
- Broadvox, Ltd
- Cable One
- Cebridge Communications
- Centric Voice
- Cinergy Communications
- Clarity Telecommunications
- Comcast Phone of Kansas LLC, d/b/a Comcast Digital Phone
- CommPartners
- Convergent Networks
- Cox Kansas Telecom, LLC d/b/a Cox Communications, Inc
- DIECA Communications, Inc, d/b/a Covad Communications Company
- Eagle Communications, Inc
- Earthlink, Inc
- FonVantage
- Google, Inc.
- iConnectHere
- Level 3 Communications, LLC (wholesale service provider)
- Lightyear Network Solutions
- Maximus Telecom
- Mediacom Cable
- Midwest Connections
- My Phone Company
- Nuvio Coporation
- NuVox Communictions of Kansas, Inc
- Opex Communications, Inc
- Packet 8
- Primus Telecommunications
- Qwest Communications Corporation
- rocketVoIP
- SKT, Inc
- Skype Technologies
- SunRocket, Inc
- TelCove Investment
- Time Warner
- Verizon (Voicewing)
- ViaTalk, Inc
- VoicePulse, Inc
- VoIP Incorporated
- Vonage America, Inc
- Yahoo!, Inc
Jargon
Image from SIPTrunk.org.
- SIP trunking
- siptrunk.org: What Is SIP Trunking?
- - PBX with SIP-enabled trunk side
- - enterprise edge device understanding SIP
- - Internet telephony of SIP trunking service provider (Internet Telephone Service Provider [ITSP])
- PSTN
- Public switched telephone network
- SBC
- NATed LAN
- NAT is short for Network Address Translation, an Internet standard that enables a local-area network (LAN) to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT box located where the LAN meets the Internet makes all necessary IP address translations.
- MAC address
- A Media Access Control address (MAC address) is a unique identifier assigned to network interfaces for communications on the physical network segment. MAC addresses are used for numerous network technologies and most IEEE 802 network technologies, including Ethernet. Logically, MAC addresses are used in the Media Access Control protocol sub-layer of the OSI reference model.
System requirements
- Provide international service (Canada) for all toll-free numbers.
- - 1-877-888-6279
- - 1-877-511-5483
- - Any other numbers?
- Connect to mixers in Studio A and Studio B.
- - What kind of input do they need?
- - What sort of connector do they have?
- Work with current fund-drive system.
- - What is the name of the hardware/software package being used?
- - What kind of IP-PBX is there?
- Act as PBX for three businesses (Station of the Cross, Orthodent, Holy Family).
- - I'm not sure I've got this right.
- - What is the total number of telephone lines to be served?
- - What is the total of number of extensions to be served?
- Fault tolerant.
- Good support.
- - I think the station needs a "value-added reseller." The old support system seems to be broken and probably won't be fixed in time for the next fund drive.
Post mortem
- Talk with unsatisfactory provider. What went wrong? Has it been fixed? Can it be fixed?
Present hardware setup
What brand of equipment is already in service?
Who holds the service contracts?
Some VOIP service working already
- phone bank for fund drive (except Canada)
- Station phones?
Some things currently tied to PBX
- Studio A
- Studio B
- Orthodent
Questions
- Who is serving the station now?
- How are the handsets presently connected to outside lines?
- How many telephone numbers do we have?
- How many companies need to be served?
- How many telephones total?
- Will the system include all of the affiliates (Buffalo, Rochester, Syracuse, Elmira, Oil City, Boston)?
- What is the brand of the existing handsets?
- What is the brand of the existing software for the fund drive?
- How does the CAC number get to the board now?
- What are the brands of PBX or IP-PBX being used now?
- Does the station own the equipment or is it leasing it?
- Is the equipment in the station or is it elsewhere?
- How much will changing over cost?
- How much benefit will come from changing over?
- What is the name of our ITS company?
- May I contact Steve and Peter to ask them some questions?
Keep It Super Simple!